Member Register & Log-in

Q1. May I use the online purchasing service if I am not a member of LCX Online Shop?
Yes. You may log-in and start shopping. You could check all transaction records and details of account from login function.

Q2. What shall I do if I forgot my password?
Please access the member log in page and click "Forgotten password" . Enter your registered e-mail address then you will receive an e-mail for password re-setting details and instructions.

Q3. Why couldn't I access my account?
If you forgot the password, please access the member login page and click "Forgotten password“, reset your password by following the instructions.
If you still cannot login after resetting the password, please contact us.

Q4. How could I change my personal information?
You could change your personal information including your password, delivery address, contact number, etc. from the Profile & Address of My account . Please click "SAVE CHANGES" to save the data.

Order & Payment

Q1. Why can't add the selected product into my cart?
a) Only if the product information of selected item is updating or
b) The item is out of stock.

Q2. I have added some products at my cart last time. Why couldn't I find them in the shopping cart now?
For security reasons, all records will be deleted after closing the Browser. As such, we strongly recommend you to complete the payment procedures before leaving the website.

Q3. Why couldn't I settle payment on my picks at the checkout of "my cart"?
The product maybe already been sold out before you settle payment.

Q4. What is the unit currency at this website?
The unit currency is Hong Kong Dollar. If you settled the payment by using credit card issued outside Hong Kong, extra handling fee maybe applied. Please check with your bank for further details.

Q5. What is the payment method?
You may use credit card (Visa/ Master/ AE) or PayPal account balance to settle payment. PayPal is the assigned payment gateway for this Website only.

Q6. May I use other electronic money to settle the payment instead of credit card?
Yes. You may also use PayPal account balance to settle the payment.

Q7. May I pay it by installments?
Installment payment is not available.

Q8. Is there any purchase limited?
No. But we suggest you to check the credit card limit or PayPal account balance before settling payment.

Q9. Is there any handling fee or extra charges by using PayPal?
No. There is no any extra charges. You only pay total purchase price and shipment charges.

Q10. Will out-of-stock items be re-stocked later?
It depends on different situations including the Merchants' decision and the cooperation between Merchants and LCX Online Shop.

Q11. The items are already at my shopping cart and yet showing out-of-stock. Does it mean I can't purchase them?
Yes. This means that the items have being purchased by others before you arrive at the checkout.

Q12. After completed payment, I got an e-mail notice about part of products (all products) are out of stock. Could you arrange refund to me?
We will arrange refund within 14 working days if the products are out-of-stock.

Q13. May I change the content after transaction completed?
No, it can't be changed once payment is confirmed.

Q14. How do I know the transaction complete or not?
You may access "My Account" to verify. PayPal will send you a confirmation email when the payment is completed.

About Delivery

Q1.Can my order delivers to places outside Hong Kong SAR?
Our delivery service only covers Hong Kong SAR only one address for the time being.

Q2. Does your delivery service covers all locations at Hong Kong SAR?
Our delivery service covers in wide range locations in Hong Kong, Kowloon and New Territories. For details please refer to Delivery Arrangement. We cannot make delivery to following areas (but are not limited to): Lantau Island (Except Tung Chung, Chek Lap Kok Airport), Tai O, Cheung Chau, Peng Chau, Lamma Island, Mui Wo, Tung Ping Chau, Crooked Island (Kat O), Grass Island, Tung Lung Chau, Po Toi, Lo Wu, Closed Area, Lok Ma Chau, Mai Po, Man Kam To, Ta Kwu Ling, Sha Tau Kok.

Q3. When will I receive my purchase after my order is confirmed?
It will normally be reached within 7 working days after order confirmation. Locations outside major city areas may require an additional 1-2 business days for delivery. Outside major city areas currently include: Ma Wan, Discovery Bay, Shek O, Sai Kung (Outside Tai Mong Tsai Road), Lau Fau Shan, Lung Kwu Tan, Lam Tsuen Yuen Long, Lam Tsuen Tai Po, Lion Rock, Kam Shan, Tai Lam, Pat Sin Leng.

We currently cannot make delivery to some areas (please refer to "About delivery" Q2 for reference). Delivery times may be pro-longed due to traffic situation and unforeseen circumstances.

We are also unable to accept requests for expedited delivery.

Q4. Why couldn't I receive my purchase after 7 working days since order confirmation?
Locations outside major city areas may require an additional 1-2 working days for delivery (Please refer to "About delivery" Q3 for reference). If the shipment address is not outside major city areas, please contact us immediately.

Q5. May I purchase from LCX online shop if I am not in Hong Kong?
Yes, you may provide the shipment address in Hong Kong SAR.

Q6. When item received does not match my "confirmed order". What can I do?
Please inform us immediately.

Q7. What can I do if I can't sign upon delivery?
If you are not available to sign for receipt, the order will be returned to our warehouse and the item will be kept for maximum of 14 days (include Sat, Sun and Public Holidays). Extra charge on you will be applied for re-delivery.

Q8. Can I leave P.O Box (Post Office Box) as shipment address?
No. All packages must be sent to valid address (either home or office) and signed to confirm delivery.

Cancel & Exchange

Q1. Can I cancel my order after confirmed payment?
Orders cannot be canceled after payment is confirmed.

Q2. Can I return the product?
We do not accept return of product except on items being wrong by shipped or items being damaged upon delivery. Please contact us for any assistance.

Q3. Can I refund my order?
The order can't be refunded except: a/ Same item being out of stock b/ Product damaged or defective upon delivery c/ Wrong items being shipped. Please contact us immediately if the above shall occur.

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