TERMS OF USE

Welcome to www.lcxonline.com.hk ("Website") operated by "LCX Limited". Apart from disseminating activities information and promotion materials of LCX Online Shop, it also provides an interactive online transaction platform to enable merchants of LCX Online Shop (the "Merchants") to offer their products and/or services. In accessing the Website and conducting any transactions through the Website, Users are deemed to have accepted the following terms and conditions as well as any guidelines or policies published by LCX Online Shop concerning the use of the Website ("Terms of Use"). Users for the purpose of the Terms of Use include members of LCX Online Shop or buyers who have purchased goods and/or services through the use of the Website.


1. Log-in ID & Password

The Log-in ID (email address) and password of a registered member can only be used by the registered member and should not be transferred or lent to any third party. The use of the Log-in ID (email address) and password is a valid act of the registered member and the member will be liable and responsible for any act done by the use of the Log-in ID (email address) and password including any transactions conducted through the Website.


2. Basic Rules for Using the Website

(a) If User is under the age of 18 when registering for a membership on this Website, User may only register as a member of LCX Online Shop with the approval of the User's parents or guardians;

(b) The information provided for the registration of a membership must be complete, correct and true;

(c) User shall not violate any laws, third party rights or policies concerning the use of this Website as published on this Website;

(d) User shall not post any materials that may harm the interests of others or LCX Online Shop and/or post any anti-social materials;

(e) User shall not take any actions that may offend others or damage the reputation of LCX Online Shop;

(f) User shall not attack or destroy the system for collection of opinions, feedbacks or ratings of this Website or otherwise do anything that may damage or adversely affect the operation of this Website;

(g) User shall not lease, transfer or sell User's member account to others;

(h) User shall not distribute and/or transmit computer viruses and/or any other technologies or programs that may harm this Website;

(i) User shall not distribute spam;

(j) User shall not make any defamatory remarks on or through this Website;

(k) User shall not use this Website for personal promotion or for any commercial purpose;

(l) User shall not use this Website for advertising or publicity purposes;

(m) User should not hack or attack other websites;

(n) User shall be under the obligation to pay for any products or services purchased by User on this Website;

(o) User shall not circumvent or manipulate the fee-paying system, the billing process and/or fees owed to this Website;

(p) Apart from the powers conferred by the laws of Hong Kong SAR, LCX Online Shop has the right to disqualify User if User violates or breaches any terms or conditions of this Website including the Terms of Use and in circumstances where the same shall occur, User shall not use this Website nor to purchase any products or services from this Website;

(q) User shall indemnify and hold LCX Online Shop, its senior officers, agents, Merchants or other users harmless from or against any claims, loss or damage which LCX Online Shop, its senior officers, agents, Merchants or other users may have suffered or incurred, as a result of any inappropriate acts or omissions committed by User or any breach by User of the Terms of Use for conducting any unsolicited or unauthorized activities by User in this Website; and

(r) User shall not download any trademarks, trade names, logos, or images without LCX Online Shop 's prior consent and/or authorization. User shall not use any trademarks, trade names, logos or images for any advertising, publicity, marketing or activities of any nature without the prior consent of LCX Online Shop in writing.


3. The Rights of LCX Online Shop

LCX Online Shop endeavors to ensure that all products/services made available by the Merchants for online shopping on this Website do not infringe upon any intellectual property rights of any third parties. LCX Online Shop may limit, suspend, or terminate the user's accounts of User, prohibit access to this Website, delay or remove hosted content if User shall and shall attempt to cause problems or potential legal liabilities, by infringing the intellectual property rights of third parties, or by acting inconsistently with the intended or permitted use of this Website. LCX Online Shop also reserves the right to cancel any unconfirmed accounts or accounts with irregular activities or accounts that have been considered by LCX Online Shop to be inactive for a long time or not for genuine use.


4. Ordering of Goods

(a) User must agree and accept to be bound by the Terms of Use and the Privacy Policy when User logs in through member log-in;

(b) The products or services ordered after inputting the log-in password are regarded as a valid order or commitment of the Member when User logs in through Member log-in and who shall be responsible to settle the transaction;

(c) LCX Online Shop will not assume any liability to indemnify/compensate for any situations where the order is not entertained due to network failure or other unexpected causes;

(d) Notwithstanding the display of stock in the warehouse and/or confirmation of the content of the order when selecting products or services, User acknowledges that there is a possibility that part of or all of the items to be out of stock at the time of check out, resulting in non-delivery and for which User shall only through LCX Online Shop sort out delivery arrangement with the Merchants;

(e) User acknowledges that an Order Confirmation generated by email to confirm the content of the order is not an indication of guaranteeing the delivery of the order. There is a possibility that part of or all of the items are out of stock due to the differences between the Website's stock record and the actual stock availability, resulting in delay or non-delivery and for which User shall only through LCX Online Shop sort out delivery arrangement with the Merchants including asking for a refund;

(f) When part of the ordered items is out of stock, the remaining ordered items will be delivered as usual over which User cannot reject or refuse to accept. User will be refunded within 14 working days for the out-of-stock products/services unless User has through LCX Online Shop sorted out delivery arrangement with the Merchants;

(g) User agrees and acknowledges that in case of a non-delivery as mentioned in sub-paragraphs (d) and (e) above, User shall have no right to complain or to make any claim against LCX Online Shop other than for the refund for the out-of-stock products/services;

(h) After User has confirmed the order, LCX Online Shop will issue a Shipping Notice or Redemption Letter after verifying the content and the stock availability subject to sub-paragraphs (d) and (e) above, a contract of sale binding on User is deemed to be formed when such notice has been issued;

(i) User may not change the content of the order, including the size, color, quantity, products, delivery address, payment methods, paid fees, nor cancel the order once the order has been confirmed.


5. Payment Methods and Charges

(a) All charges for products or services offered by the Merchants on this Website will be specified on this Website. However, LCX Online Shop reserves the right to amend any charges and payment terms. All charges are exclusive of any applicable taxes, any type of withholdings, surcharges, duties or other similar charges assessed or imposed by any competent Government authority ("Taxes"). User shall pay and be solely responsible for any and all Taxes. User shall not in any event deduct any Taxes from the charges payable to LCX Online Shop Website;

(b) LCX Online Shop is not liable for any additional fees, handling charges, fluctuations in the exchange rates and surcharges of the bank of User's card or the PayPal electronic trading system for transactions using credit cards or AsiaPay account balance (if the relevant transaction allows);

(c) Payment is made in Hong Kong dollars; and

(d) User may make payment by Visa, Master, AE or PayPal account balance to settle payment. PayPal is the assigned payment gateway for this website only.


6. Delivery Arrangements

(a) In general, after User has completed the payment procedures and received the transaction confirmation issued by LCX Online Shop, products that are in stock will be arranged for delivery through the following channels:

Within seven (7) working days after User has received the transaction confirmation issued by LCX Online Shop via email, LCX Online Shop shall deliver the products to the mailing address which User has provided to the Merchants and in this connection LCX Online Shop shall have the discretion to decide which delivery method to be used based on the circumstances including but not limited to:-

(i) Impact on statutory holidays, natural disasters, traffic or weather;
(ii) Number of order significantly that has exceeded the expectation of LCX Online Shop;
(iv) Accidents of the delivery company;
(v) Labor disputes or strikes;
(vi) The delivery area is remote or where there is a transportation problem; and
(vii) Other force majeure event;

(b) It may take an additional 1-2 working day to deliver to areas outside the main urban areas. Areas outside the main urban areas include but not limited to: Ma Wan, Discovery Bay, Shek O, Sai Kung (outside Tai Mong Tsai Road), Lau Fau Shan, Lung Kwu Tan, Lam Tsuen Yuen Long, Lam Tsuen Tai Po, Lion Rock, Kam Shan, Tai Mo Shan, Tai Lam, Pat Sin Leng. However, the actual delivery time may vary due to the delivery conditions in different areas or other problems.

(c) Delivery is not available for some remote areas include but not limited to: Lantau Island (except for Tung Chung, Chek Lap Kok, Disneyland), Tai O, Cheung Chau, Peng Chau, Lamma Island, Mui Wo, Tung Ping Chau, Crooked Island (Kat O), Grass Island, Tung Lung Chau, Po Toi, Lo Wu, Closed Area, Lok Ma Chau, Mai Po, Man Kam To, Ta Kwu Ling, Closed Area Sha Tau Kok.

(d) LCX Online Shop only delivers items areas within Hong Kong. LCX Online Shop does not accept P.O. Box as delivery address. User shall be available to accept or take up delivery;

(e) Products are deemed to be delivered once arrived at the delivery address. LCX Online Shop is not liable for any failure of delivery arising out of force majeure events or local Delivery Regulations applicable to the place of delivery;

(f) User is liable for any loss due to returns of products to LCX Online Shop (save for those loss caused on the part of LCX Online Shop);

(g) LCX Online Shop will contact User by email or telephone in the event of non-delivery if there shall be a short of supply of products or a significant delay in delivery;

(h) Different products ordered by the same User may be packaged separately or collectively depending on LCX Online Shop ‘s business operation. In addition, the products may be delivered collectively or separately.


7. Delivery Charges

(a) Delivery charges are calculated according to the size, weight and delivery area of the products. Delivery charges will be displayed when the order is confirmed. User must confirm the delivery charges when the order is confirmed;

(b) Delivery charges will be applied to each purchased product. However, only the total delivery charges but not the delivery charges of individual product will be listed out when the order is confirmed;

(c) LCX Online Shop is not liable for delay or non-delivery arising out of negligence or mistakes on the part of the User, such as providing an incorrect or incomplete delivery address, or due to the local regulations of the delivery areas or location. In addition, User is liable for the delivery fees of replacement/re-delivery if LCX Online Shop is required to deliver the products to a corrected address or to another address provided by User.


8. Returns

If the products are defective due to its production or delivery process or if the products do not match the order, User shall notify the LCX Online Shop and return the products within 7 working days inclusive of the day of receipt of products. The LCX Online Shop will be responsible for the delivery charges reasonably incurred.

Returns will not be accepted in the following situations:

  • Products are not defective and do match the order;
  • Products have been delivered to User for more than 7 working days;
  • Products have been worn or used;
  • Original case, package, tags, any other items included in packaging, guarantee, warranty certificate or any part of a set product are damaged or lost;
  • Products have been washed, amended or repaired;
  • Products have been damaged or soiled due to User's negligence;
  • Gifts products

9. Refunds

(a) For refund of the merchandise, please contact LCX Online Shop Customer Service within 7 days from purchase date. User is responsible for the cost of return shipping and will be refunded only if merchandise are defective due to its production or delivery process or the products do not match the order or if wrong products are delivered.

(b) All products must be returned in good condition with packaging and tags intact. No refunds will be made on products inspected and found to be worn, altered, used or damaged.

(c) After the product is returned, LCX Online Shop will email User to confirm the information for the refund. The refund will be credited to User in around 1-2 months, subject to the administrative procedures of the bank that issued the credit card. Refunds can only be issued to the card used for the original purchase.

(d) If the products could not be delivered on time or at all because it is out of stock or the number of the stock in the system has not been promptly updated, LCX Online Shop will arrange for refund. Refund will only be made to User's account used for payment of the particular product. Since the refund procedure involves the PayPal system, banks and credit card centers, it may be restricted by their account days and payment days, the actual completion time of the refund will depend on the operation procedures of the relevant processing institutions.


10. Exchanges

User acknowledges that there is no offer exchange via LCX Online Shop, no exchange on merchandise size, color or style.


11. Disclaimer

The information published in this Website is provided without charge as a convenience to visitors and Users, to be used for informational purposes only. While we have made best endeavors to provide accurate and timely information, there may be at times inadvertent technical or factual inaccuracies and typographical errors. The information provided in this Website is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including without limitation, warranties of title, warranties of description, warranties of merchantability, fitness for a particular purpose or functionality or non-infringement of intellectual property. No warranty is made as to the accuracy or completeness of the information, text, graphics, links or other items contained in this Website, and LCX Online Shop expressly disclaims any liability for errors or omissions in these materials and no commitment is made to update the information contained in this Website save that the materials may be modified and updated at any time without notice. Any hyperlinks to any other websites are not an endorsement or verification of such websites and such websites shall only be accessed at User's own risks. This exclusion clause shall take effect to the fullest extent permitted by law.


12. Copyright

All content included on this Website, such as text, graphics, logos, button icons, web images, links, and software, is the property of LCX Online Shop or its content suppliers and is protected by Hong Kong and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all contents on this Website is the exclusive property of LCX Online Shop and is protected by Hong Kong and international copyright laws. Visitors and Users may not (other than by personal non-commercial use) copy, reproduce, alter, modify, create derivative works, or publicly display any content from this Website without the express prior written permission of LCX Online Shop or the appropriate third party. All software used on this Website is the property of LCX Online Shop or its software suppliers and protected by Hong Kong and international copyright laws. Any request for permission in using the content or materials provided in this Website should be directed to cs@lcxonline.com.hk

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